Question 1

How do I track my order after it has been shipped?

Accepted Answer

Yes, you can track your order with the purchase code that is in the purchase confirmation email that we send to your registered email

Question 2

What is your return and exchange policy?

Accepted Answer

Return Policy: We offer a return policy for our products. If you wish to return an item, please adhere to the following terms and conditions:
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Timeframe: The item must be returned within 2 weeks (14 days) from the date of purchase.
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Condition: The item must be in its original condition, unused, and undamaged. It should be returned in the original packaging with all accessories, tags, and labels intact.
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Return Costs: The customer is responsible for the cost of returning the item. This includes any shipping or transportation expenses incurred.
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Store Credit: Upon successful return and inspection of the item, we will provide you with a store credit. This credit can be used for future purchases within our store.
Please note that cash refunds are not available under this return policy. The store credit is non-transferable and can only be used for purchases within our store.
We reserve the right to refuse a return if the item does not meet the above-mentioned conditions or if the return is made beyond the specified timeframe.
Please contact our customer support team if you have any further questions or require assistance regarding returns.

FAQ

Frequently asked questions

How do I track my order after it has been shipped?

What is your return and exchange policy?

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